Question 1. Assess/discuss the need for quality improvement in a process within HP. Include a description and an "As Is" flow chart of the process to be analyzed. Describe the relationship of the process to the organization's strategic plan. Identify both the internal and external customers of HP (Consumer/Business/Enterprise). Also, estimate the level of improvement that would be realized and the value of implementing the new quality improvement process,
Question 2. Describe/display an improved process and a "To Be" flow chart. Determine what items need to be measured to substantiate the improved process, the data required to measure improvement, and the upper and lower control limits. Select the best total quality tool to ensure continuous monitoring so that the process is in control. Present data using your selected total quality tool.