1. The operational advantage that IKEA derives from organic expansion of its stores is/are:
Preservation of its unique brand
Control of its product lines
Control of its prices
All of the above
2. Operations management involves a systems approach because:
Product or service delivery involves several functions within the firm
Operations management refers to managing key manufacturing processes
Operations involves engineering complex products
Operations involves engineering complex physical structures
3. Modularity is essential for mass customization because:
Firms can then allow customers to configure their product from existing modules
By deploying different modular process steps upon need
By reducing the cost of satisfying unique needs
All of the above