1. How might your peers or professor class, or influence your access to the "hidden" market? And why would it be important to create a positive image of yourself with these individuals?
2. From an operational viewpoint, a pure service is different from a physical good in that: Question 2 options: A service process creates real-time value through a value-added experience A service process is much easier to manage, since it rarely involves tangible aspects Services take longer to complete None of the above
3. Is there value in HR understanding the psychological and sociological aspects of people motivation? How would this type of understanding couple with the more industrial side of HR (staffing, benefits, compliance)?