Discussion
Patient Billing & Collections, Posting Secondary Insurance Payments and Electronic Remittance
Question A
• Describe various methods for effectively discussing financial matters with patients.
• Describe techniques for proper collections when using the telephone to contact patients about delinquent accounts. List some "illegal" aspects of medical collections.
• List the steps involved in posting payments from secondary insurance companies.
• List the steps involved in posting payments from electronic Remittance Advices.