Could you help me ! With the same company Anmol Cookies
It's important for employees to realize the importance of customer service, but delivering great customer service isn't always easy. For this portion of your project, design a training program for your employees to learn to cope with challenging customers.
- In detail, describe how the training will be delivered and the anticipated length of time.
- Describe the concepts that will discussed in the training session, including but not limited to:
- Understanding types of challenging customers
- Communication techniques
- How to avoid creating a challenging customer