1. In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?
a. Supervisory
b. Conceptual
c. Creative
d. Technical
e. Human
2. A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
a. Supervisory
b. Conceptual
c. Creative
d. Technical
e. Human