1. In "traditional channel systems," the channel member who exerts control over other members is sometimes referred to as the:
A. Channel Caption or Leader
B. Channel Member
C. Producer or manufacturer
D. Intermediary
2. Which of the following statements is NOT true about Statistical Process Control
a. It guarantees that all defective products are thrown out before the customer receives them.
b. It includes examination of samples, rather than a whole batch.
c. It helps discover special cause of variation.
d. When a controlled critical to quality (CTQ) characteristic goes above or under the control limits, workers can take action as needed to resolve the issue (e.g. calibrate the equipment).