1. This type of marketing communications offers an incentive for customers to buy immediately and/or increase their purchase quantity:
A. Personal Selling B. Public Relations C. Sales Promotion D. Advertising
2. One of the morals of Deming’s red bead experiment is:
a. Numerical goals are a meaningful and efficient way to motivate employees.
b. Management is only partially responsible for the system
c. Variation exists in systems and if stable, can be predicted
d. The process itself does not affect the extent of the variation in the system