Discussion
Consider all the businesses you interact with on a week by week basis. Identify an organization that seems to have a "broken" business process that results in significant frustration on your part and inefficiency on the part of the service provider. How could you realistically improve this business process without incurring significant new costs? Be specific on what you would change about this business process that would result in greater customer satisfaction without reducing necessary cost efficiencies on the part of the service provider.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.