You receive a call from a woman seeking shelter for herself and her 4 children. She states that she is currently staying at her sister's home after fleeing her abusive husband. She states that her husband physically assaulted her in front of her children and she no longer wishes to remain in her household. The client states that she has a little bit of money, and her wallet with her children's identification cards but nothing else. Her husband handled all of her finances and she is worried about how she will manage on her own with her kids. As you begin to ask questions for intake purposes you notice the client is hesitant to provide information.
Using the information provided in this scenario, identify 5 important elements of this call that would be important in order to appropriately serve this client.