Homework: The Customer Experience
This homework will focus on examining the concept of customer experience. Customer experience differs from customer service, but both are vital to the success of any company. The customer service that a company provides is an essential part of delivering an excellent overall customer experience.
In a 1 to 2 pages paper, complete the following requirements of this homework:
i. Define customer experience and provide examples of positive customer experiences that you have personally observed.
ii. Explain why customer service is so important for providing a great customer experience.
iii. Identify one company that consistently produces an outstanding customer experience and list the ways that they deliver this experience for their customers.
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.