Assignment: HR Programs
Write a 3 to 4 pages paper with 4 references to address the following:
o Why do you think U.S. full-service airlines are largely undifferentiated, low-quality providers? What are the reasons that none of the full-service airlines positioned itself and delivers as a high service quality provider?
o How might people feel if they are working in a culture that focuses so intensely on customers, but cuts costs to the bone internally?
o View the YouTube videos: "Across the World with the Singapore Girl" and "Singapore Airlines SQ Girl", and discuss your perceptions of these videos from an HRM standpoint.
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.