Assignment: HR Programs
Review the case study and write a 5 to 6 pages paper with 6 references to address the following:
i. Describe what is unique about SIA's five elements of its successful HR practices.
ii. Evaluate the effectiveness of each element's contribution toward SIA's leadership in service excellence and cost effectiveness.
iii. Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. Why do you think that is the case?
iv. Some of SIA's HR practices would be illegal in the U.S. Is this fair competition, or are those HR practices encouraging a "race to the bottom" in terms of employee rights?
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
Case Study: Singapore Airlines- Managing Human Resources for Cost-effective Service Excellence by Jochen Wirtz and Loizos Heracleous.