Problem
Choose three companies in the hospitality (service) industry.
1. Examine their Web sites, look for mission statements, press releases, annual reports (if any) articles, new service delivery strategies, updates, new announcements (anything you can find on how they handle their sustainable service delivery, through leadership to manage, change, support sustainable service strategies) for example paperless, reducing carbon footprint, Corporate Social Responsibility (CSR) etc.
2. How do they communicate their sustainable service strategy to their investors, stakeholders, shareholders, greater community, customers etc? (for this question select only what applies to the companies you have chosen for example if it is publicly traded company then all will apply)
3. Can you find any indication of how the leaders of these companies empower their employees to make sustainable service program decisions and deliver on their sustainable service promise? If yes discuss in detail, if not then make a recommendation on how leadership can empower their employees at all levels in the organization.