Problem: You are a new manager of an autobody repair shop. The owner would like to see faster turnaround times from your employees. Based on what was discussed in this module, you might suggest: Question Answer a. Regularly evaluating the accuracy of repairs before cars leave the shop (e.g., second opinions/evaluations). b. Including a time tracking system to ensure the speed at which employees work is measured objectively. c. Reviewing any new performance systems with employees and customers so everyone understands potential changes. d. Focusing on pricier, foreign-made vehicles since they often can be repaired faster for more money.