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Dmaic process applied in six sigma quality projects

Task: DMAIC

The DMAIC process is applied in all Six Sigma quality projects. What are some ways in which this process might be different in a service business than in a manufacturing organization? Think about each of the five phases and the details of each. What might be different in a service business that would make some aspects of these activities different?

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Strategic Management: Dmaic process applied in six sigma quality projects

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