Assignment Task:
Your company, ACE Insurance Services, is a 120-employee insurance claims processor based in Winnipeg. ACE has engaged Prairie Cleaners Company for interior and exterior cleaning for the past five years. Prairie Cleaners Company did exemplary work for the first four years, but after a change of ownership last year, the level of service has gone down. Offices are no longer cleaned thoroughly, you've had to call the company at least six times to remind them to take care of spills and other messes that they are supposed to address routinely, and they have left toxic cleaning chemicals in a public hallway on several occasions.
You have spoken with the owner about your concerns twice in the past three months, but his assurances that service would improve have not resulted in any noticeable improvements. When the cleaning crew forgot to lock the lobby door last Thursday-leaving your entire facility vulnerable to theft from midnight until 8:00 AM Friday morning-you decided it was time for a change, we have to write letter to John Holland, owner of Prairie Cleaners Company, 4000 Princess St. Winnipeg, Manitoba, telling him that ACE Insurance Services will not be renewing its annual cleaning contract with Prairie Cleaners Company when the current contract expires at the end of this month. Cite the examples identified above and keep the tone of your letter professional