Problem
Provide an example of when you received poor customer service; whether it was in a retail store, a restaurant, or even in your place of work. In this example, provide details regarding the situation, what the associate did that you found to be poor customer service and what could have or should have been done to better the situation and make the customer (you) happy. Keep in mind to be realistic with your solutions and elaborate on why you feel that solution would have made the situation better and how it was something plausible for the company to do.
Provide an example of good customer service that you have received, again, it could be an experience in retail, entertainment, or work, where you feel the associated did a good job helping you. Provide details regarding what exactly you liked about the situation as well as what the associate could have done to have taken your experience to the next level. Once again, keeping in mind realistic ideas that would likely fit into any company's policy.
Finally, provide a detailed example of when you received customer service where the associate went above and beyond the call of duty to give you truly exemplary service. Explain the details of the situation and what the associate did that really made the experience stand out for you, and if there was anything that could have been done to improve the already great experience.