Problem
Pixies is an online supermarket chain spanning across different counties in Kenya. Pixies is in the business of selling food products both perishable and non-perishables and also household goods. Their mission is to serve the entire country however they have noted that they are losing customers with some stores are requiring bailouts, a cost heavy undertaking. According to their investigations, they have discovered that customers leave due to order processing that has too many activities within it and lacks real time feedback for goods availability leaving the customer services department inundated with service calls. To tackle the business challenges, they have identified the need for a business process reengineering (BPR)
It has been decided that a BPR implementation would be best for Pixies survival and to allow it to remain competitive in current challenging business environment.
With relevant illustrations, discuss the most relevant tools and technologies that will be utilized in achieving the BPR for Pixies.