Problem
Pixies is an online supermarket chain spanning across different counties in Kenya. Pixies is in the business of selling food products both perishable and non-perishables and also household goods. Their mission is to serve the entire country however they have noted that they are losing customers with some stores are requiring bailouts, a cost heavy undertaking. According to their investigations, they have discovered that customers leave due to order processing that has too many activities within it and lacks real time feedback for goods availability leaving the customer services department inundated with service calls. To tackle the business challenges, they have identified the need for a business process reengineering (BPR)
Prior to the implementation of the BPR, process mapping is critical
i. Using a process model, map the Current As-Is of the business.
ii. Following process analysis, create a TO BE process map illustrating the changes to be effected on implementation of the BPR