1. Explain the dimensions of SERVQUAL framework and relate the same to a service organization of your choice for measurement of service quality gaps.
2. Discuss the structure of your work environment using principles and concepts from this week's readings. Also, considering the process of delegation in your work environment, do managers find it difficult to delegate; if so, why?
3. Describe the stages of group formation. Give an example of one organization you are familiar with? ( Organizational Behaviour ).