Problem: Quality of Care
A. Complete the Module Readings prior to working on this problem. Document your thoughts as you read.
B. Conduct research to address the following questions. Use the resources at the Franklin University Library to obtain at least three relevant, scholarly sources.
a. Adverse events are defined as an outcome measure. What are adverse events? What do they tell us about the quality of care?
b. What is the relationship between patient satisfaction and the quality of care? Identify and describe the elements that go into making an effective program to measure quality in a healthcare organization.
C. Write a 3 to 4 pages paper, in which you address each of the items you researched. Incorporate your notes from the readings as well.
Textbook: Shi, L. (2015). Delivering Health Care in America (6th Edition). Jones & Bartlett Learning.
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.