Assess the performance of customer service team, Marketing Management

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Assess the performance of customer service team

Question: Elvira wants to assess the performance of her customer service team. She creates performance categories like exceptional, above average, average, and below average. Elvira then assigns a specific percentage of employees to each category to determine their performance. In this example, Elvira is using the ________ method. Group of answer choices rating attribute mixed standard alternation ranking forced distribution

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