After training mary fernandez a computer technician had an, Operation Management

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After training mary fernandez a computer technician had an

After? training, Mary? Fernandez, a computer? technician, had an average observed time for? memory-chip tests of 12 seconds.? Mary's performance rating is 95?%. The firm has a personal fatigue and delay allowance of 18?%.

?a) The normal time for this process? = ____ seconds ?(round your response to two decimal? places).

b) The standard time for this process = ____ seconds (round your response to two decimal places).

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