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Describe a time when you received outstanding customer service in a sector of the hospitality industry
How do you account for financial losses in order to maintain quality customer service
Corporate headquarters wants all stores to install at least two self-checkout machines.
In what ways might the first come, first served rule be unfair to the customer waiting for a service in a hospital?
Explain which change model you would follow for the short-term change and which you would follow for the long-term change.
Please write a customer-ready response reiterating to the customer the terms of the Tech G program
What is guest service? Why is guest service important to a food and beverage operation?
Explain the 2 routes to persuasion in the elaboration likelihood model (ELM) of persuasion theory.
What are some of the benefits and costs that contribute to your customer value from each of the following products:
Your task is to improve the Technology Management of your employees in your department.
What is the channel arrangement between Viacom, Time Warner, and consumers? Who are the intermediaries?
What are some strategies for meeting or exceeding customer expectations?
Tell the customer there will be no refund, but do so in a "you-oriented" way in which you have a chance of maintaining a relationship going forward.
Discuss if an organization could over market or over advertise (with regards to advertising in the hotel sector)?
Identify and explain the four skill areas in which guest contact employees must be trained. Which of these, in your opinion, is the most important? Why?
Find two to three examples of each of the following two advertising appeals: fear and sex
Consider the Segway company in the context of distribution and sale.
How can good customer service be translated into different learning outcomes? Additionally, how do instructional objectives help learning to occur?
Discussing the tools that they found to conduct an analysis of the industry and competitors.
Discuss the type of business entity you selected. Explain why you selected this particular type of business entity.
With the 4's I's of service as a foundation, what are the special challenges of marketing a service rather than a product?
Identify eight to twelve general aspects of Wal-Mart & Target to assess, like:
Problem: Briefly describe a service operation with which you have received poor service
Describe three things you could do to provide excellent customer service as a small business owner.
Briefly describe a service operation with which you have received poor service from and make at least three recommendations