Imperative steps in grievance handling procedure

Question

Write down the imperative steps in grievance handling procedure?

Answer 1

The imperative steps in grievance handling procedure are illustrated below:

i) Admitting the grievance and acknowledging it

ii) Cautiously listening the problem

iii) Understanding the redefining the problem to make sure that both the parties are at the similar level of understanding

iv) Gather the information all facts and figures.

vi) Giving the best solution

vii) Follow up