The Knowledge Management planning committee would like to evaluate performance measures—“Does our system have all the right measures in place?” Your large, multiple-site HCO generates about 2,000 different measures each month, supporting several hundred operational scorecards and strategic scorecards for each service line or geographic site. “Are we missing measures that would improve mission achievement?” was the theme of the committee’s discussion. You’ll be forming a performance improvement team (PIT). You want to explain to the PIT what constitutes a “right measure” or how we identify measures that will improve mission achievement.