You manager has asked you about a phone-based support, Operation Management

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You manager has asked you about a phone-based support

You manager has asked you about a phone-based support system. You want to be prepared to discuss the pros and cons, but you want to make sure you know and understand the various solutions available. Discuss at least 3 different phone-based solutions that can be used in a call center for a help desk.

In addition to describing the various solutions, discuss the pros and cons of each.

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Operation Management: You manager has asked you about a phone-based support

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