You make some very interesting observations in your analysis on the process performance at D2D.
Supply Chain for many years working in all facets of the chain from the supplier to the customer. The more self aware a company is about where there are broken process within their supply chain the better equipped they will be to address those areas. If they determine that they do everything well accept move freight between nodes in their network they can solve for that by outsourcing to a company that handles freight as a core competency. With this type of self-awareness and weakness identification a business can compete very well against their competitors that are less self-aware. D2D used customer data to determine if they were meeting their quality expectations and determine where they were issues that needed improvement (Oakland, 2003).
QUESTION: In your own experience what methods have you seen businesses employ to help become more self-aware to drive the correct types of improvement?