You have been hired as store manager for a national retailer. The facility is large, with over 40 full-time employees. Your first goal is to increase overall revenue by encouraging sales associates to upsell and cross-sell products. You will measure their performance by tracking revenue per transaction; and you will provide incentives if goals are reached. What is your first step in this process?
a. Run weekly sales reports that compare current revenue per transaction with the overall monthly goal.
b. Determine what factors motivate your employees and provide the support needed for them to reach this goal.
c. Take corrective action.
d. Organize a meeting with your sales associates to discuss the current revenue per transaction and specify the new target for revenue per transaction.