You are the manager of a billing department and have a


You are the manager of a billing department and have a staff of 25 employees. You’ve noticed that morale is at an all-time low and has affected the quality and quantity of output. Each employee sits in a cubicle for most of the day working on a computer. Many employees have complained that the work is monotonous and that the conditions are depressing and uncomfortable (shut off from environment, sitting for long periods of time, eye strain, etc). You speak with your director, who advises you that he will allocate $25,000 to improve working conditions, which he hopes in turn will improve output. Using the decision-making process, decide how to spend the money. In this paper, describe each step of your decision-making process: identify the problem, identify the decision criteria, weight the criteria, develop alternatives, analyze alternatives, select alternative(s), implement and evaluate your decision(s). Although information is missing from this scenario, use your intuition to make your decision(s) based on the best available evidence. Be realistic in your costs (research it!) associated with any improvements you make and how money will be spent, if you choose to spend the money. Minimum 550 words typed, double spaced, Times New Roman 12-font with a title page (including title, your name and date). If you use outside resources, please cite them.

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Operation Management: You are the manager of a billing department and have a
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