You are part of a management team in charge of food services for a large state university in the Midwest. Recently, a survey of students, faculty, and staff was conducted to evaluate customer satisfaction with the food services provided by the university’s eight cafeterias. The results were disappointing, to put it mildly. Complaints ranged from dissatisfaction with the type and range of meals and snacks provided, operating hours, and food temperature to frustration about unresponsiveness to current concerns about healthful diets and the needs of vegetarians. You have decided to form a cross-functional team that will further evaluate reactions to the food services and will develop a proposal for changes to be made to increase customer satisfaction.
Please address the following questions:
Describe who should be on this important cross-functional team, and explain what their roles should be. This list should include representation from at least four different groups of people.
List at least three goals the team should strive to achieve.
Explain why it is important to balance conformity and deviance, and why it is important that the team have a moderate level of cohesiveness.