You are a project manager and you have heard that a customer on one of your projects wants to make yet another change to his project. He calls and invites you to a very expensive restaurant and tells you he will buy you lunch and explain his changes. What should you do?
a. Accept the invitation since he is a very good customer and it would be good for business.
b. Tell your Sponsor and invite her to tag along.
c. Politely decline, ask about the changes, and inform the customer of the proper change control process that he would need to use.
d. Politely decline, document the requested changes, and implement changes.