Communication Essay Assignment
Write an Application Reflection Paper (see the tutorials and assignment packet for guidelines) and use this prompt as your guide:
After watching/listening to this service call gone wrong, choose 2 different traditions to compare and contrast. How would theorists from each field attempt to explain or solve for this? You can analyze just the call or you can analyze the video in it's entirety (notice the text that pops up during the call).
Youtube Video: "Comcast's 'Embarrasing' Customer Service Phone Call"
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.