Assignent: Technology Management
The assignment has two parts and asks that you use concepts from both Chapter 2 (Quality Management) and Chapter 3 (Customer Focus).
Part I. Write a procedure paper. It can be either production or policy based. I would recommend writing a procedure that relates to your current place of employment (this should make the assignment a little easier), although this is entirely up to you. The requirements for this assignment are as follows:
• Think of a procedure at your place of work (or some other organization with which you're familiar) that you think should be changed.
• Write a procedure paper for the new procedure that you think should replace the existing one. The only content requirement here is that the new procedure should clearly abide by some of the principles from both chapters.
• Your procedure should include a minimum of seven actions and two agents.
While I hope that the formatting instructions I've provided for this assignment in the lectures for this unit are unambiguous and easy to follow, I know how much it can help to see an example of one of these papers before you start writing. I've uploaded a student example in the Files for you to look at, so you can get a clear idea of how this assignment is supposed to look.
Part II. Compose a short write-up that introduces your procedure. Walk us through the existing procedure, explain why it's sub optimal, and then explain why your proposed procedure is superior and how it relates to the principles of TQ/Quality Management and Customer Focus. You don't have to get carried away here, although you'll probably need around 300 words or so to touch on all of these points.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.