1.An attachment for the chapter that you have to read and understand the strategy well.
2. Another attachment for the task that you will have to write about.
NOTE: You will have to read the attached chapter from the book and understand every things include the strategies to write a negative letter in business community. so, you will have to apply the strategies that you learned from the cahpter IN ORDER TO DO A CORRECT LETTER FOR ME.
NOTE: The letter should not be more that one page.
Bad News to Customers Stuck in Berlin Without a Credit Card
YOUR TASK. As an assistant to the vice president in charge of fraud detection at Visa, you have been asked to draft a letter that can be used to respond to Blair Rhines as well as to other unhappy customers whose cards were wrongly refused by your software. You know that the program has been an overwhelming success. It can, however, inconvenience people, especially when they are traveling. You have heard your boss tell travelers that it is a good idea to touch base with the bank before leaving and take along the card's customer-service number (1-800-553-0321). Write a letter that explains what happened, retains the goodwill of the customer, and suggests reader benefits. Address your letter to Ms. Blair Rhines, 68 Riverside Drive, Apt. 35, New York, NY 10025.