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Work with friends tony hsieh and zapposcom is it important

Work With Friends: Tony Hsieh and Zappos.com

1. Is it important to work with friends? Why or why not?

2. Are groups more productive when everyone is friends? Is there a downside to working with friends?

3. Tony proved his commitment to Link Exchange and Zappos by investing his own money and by working hard - do you think his commitment spurred others to be equally committed?

4. How could having parties and working with friends make call center employees better at providing customer service?

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