Problem 1: Explain why human relations skills are important; state some of the trends and challenges in the field of human relations.
Problem 2: Describe the Big Five personality dimensions and list causes of stress. Explain how to be more effective in controlling stress. Provide with some examples. Define attitudes and explain how they affect behavior, human relations, and performance at work. Compare the 3 levels of moral development.
Problem 3: List and explain the four steps in the communication process and 3 steps in the message- receiving process. Discuss what should and should not be done to calm an emotional person.
Problem 4: Describe the 3 ego states of transactional analysis; list the four steps of assertive behavior. Explain how to use five conflict management styles. Discuss what leadership is and how it affects behavior, human relations, and performance. Briefly describe three behavioral leadership theories. Support your answer with some examples.