Discussion Post
a) Is certification under the ISO standards necessary for competing in the modern market? What should companies consider when deciding whether to become certified?
b) Provide an example of ISO certification of an organization, and how it has been helpful or not helpful in competing with other organizations.
OR
a) Why do organizations use quality management and what are some tools found to be successful in certain situations?
b) Have you ever used quality management tools like Six Sigma in your past or current professional life? What have you found to be the result?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.