Identify the letter of the choice that best completes the statement or answers the question. (10 m)
1. Under TQM, inspection's job will shift from discarding bad products to:
a. reworking products with minor defects
b. providing feedback on how production can improve quality
c. plotting charts and producing reports
d. All of the alternatives are correct.
2. Who is credited with the concept of quality circles and fishbone diagrams?
a. W. Edwards Deming
b. Kaoru Ishikawa
c. Joseph Juran
d. Genichi Taguchi
3. Which of the following is NOT a factor that has contributed to the improvement of product quality:
a. product standardization
b. increased inspection activities
c. Just-in-Time (JIT) manufacturing
d. preventive maintenance
4. To build an organization that produces products and services that are considered first-in-class by its customers is the objective of:
a. TQM
b. JIT
c. ISO
d. QFD
5. Which of the following characterizes the reliability of an automobile tire with an expected lifespan of 45,000 miles, if only two percent failed within this span?
a) .002
b) .02
c) .98
d) .998
e) 44,100
6) Controlling production processes is important in total quality management because:
a) segmentation of businesses cause this to be the only mechanism for accountability
b) it is the mechanism that guarantees production schedules will be met
c) inspecting quality into products is expensive
d) designing products of high quality is not enough
7) Who is responsible for producing products of high quality?
a) production workers
b) quality assurance department
c) quality circles
d) management
8) The process capability index (PCI):
a) is useful for determining if a production process has the capability to produce products that meet customer expectations
b) involves the upper and lower limits of a product characteristic
c) includes the standard deviation of a product characteristic from the production process
d) All of the alternatives are correct.
9) A key part of the philosophy of the Theory of Constraints is:
a) continuous improvement of production performance
b) bottlenecks can become an advantage
c) computer simulations of the production process
d) statistical process control
10) When using 3 standard deviation control chart limits, what percentage of sample points would fall inside the limits when the process is in control?
a) 95%
b) 97.5%
c) more than 99%
d) 100%