1.Trust has been identified as a very important attribute for leaders who are initiating quality improvement efforts. Why do you believe trust is such an important attribute?
2."Training plays a key role in the development of a quality culture in any organization." Why do you think this is so? Explain your answer.
3.Do quality initiatives result in an immediate profit improvement? How would an organization determine if the quality initiative results need to be measured? How would the organization determine when to measure the improvement?