1.The statement has been made that "A quality system is not just a series of boxes and arrows. It is an interconnected, interdisciplinary network of people, technology, procedures, markets, customers, facilities, legal requirements, reporting requirements, and assets that interact to achieve an end." What does this statement mean to you?
2.What value does an external quality management organization bring to a company that employs their methodology? Does receiving the endorsement from an external quality management organization bring long-term value to a company? Why or why not?
3.Does participation in state or local quality management organizations continue to add value to an organization? Does this participation affect the line worker? In what way?