Problem
• Part I: At Vermont Teddy Bear how did what the organization do (strategically speaking in terms of business operations & strategy) until 2010 lead to having an IT infrastructure that was such a mess (in terms of many different applications and middleware)?
• Part II: In the context of the VTB case (as of the time it was written, not now!) do you think that there are business processes at VTB that could be improved?
• Part III: In considering the approaches for achieving business Process improvement which ones do think are relevant to VTB's situation? Why?