1. Which of the following statements with respect to implementing a balanced scorecard (BSC) approach is true?
a) One weakness of BSC is that it tends to focus on lagging indicators rather than leading indicators.
b) BSC can be thought of as a “turnkey” solution, because the set of metrics used is fairly standard from company to company.
c) BSC can help support and justify projects with inherent benefits that are non-financial in nature.
d) Reporting under BSC is exceedingly complex and requires generating long reports to capture all of the elements.
2. An organization’s vision is its long-term goal describing _____.
1. the organization’s purpose or reason for being
2. its competition and external environment
3. what the company wants to become, its long-term direction and strategic intent
4. the organization’s purpose or reason for being and its strategic intent
5. the ethical and diversity standards of the organization.