Which of the following represents the lowest level of


1. Which of the following represents the lowest level of manager support for training?

a. Participation in training themselves

b. Encouragement of trainees’ participation in training

c. Allowing trainees to practice their skills

d. Serving as a trainer

2. Which of the following statements is true of lesson plans?

a. They are typically less detailed than a design document.

b. They ensure that both the trainee and the trainer are aware of the course and program objectives.

c. They include several courses and mainly focus on developing a set of competencies needed to perform a job.

d. They are not documented.

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Operation Management: Which of the following represents the lowest level of
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