Where does motivation come from, and why is it important to the discussion of leadership?
Question 1. Which of the following is the higher degree of empowerment that requires the most complex skills in the empowerment continuum?
Self-directed teams
Self-management
Cross-functional teams
Quality circle.
Question 2. Why does being a good listener expand a leader's role in the eyes of others?
A leader concentrates on what to say next rather than on what is being said.
Being a good listener helps a leader to read minds.
A good listener finds areas of interest, affirms others, and builds trust.
A leader can demonstrate his/her multitasking skills by listening and working simultaneously.
Question 3. Immediate praise for an employee who arrives on time increases the likelihood of promptness. This is an example of __________.
extinction
punishment
positive reinforcement
expectancy theory
Question 4. Employees in companies with a social mission are highly motivated because of:
the extrinsic rewards they get from helping other people.
the intrinsic rewards they get from helping other people.
monetary incentives.
profit-sharing programs they get.
Question 5. When a union wins good pay for its members and then members want social and esteem needs met is an example how:
high-order needs take priority.
social and self-esteem needs take priority.
once a need is satisfied, it increases in importance and the next need is activated.
low-order needs take priority and once a need is satisfied, it declines in importance and the next need is activated.
Question 6. __________ is McClelland's theory that proposes that certain types of needs (achievement, affiliation, power) are acquired during an individual's lifetime.
Question 7. __________ active sharing and listening in which people explore common ground and grow to understand each other and share a world.
Question 8. __________ are rewards that apply the same to all people within an organization or within a specific category or department.
Question 9. __________ is a process by which information and understanding are transferred between a sender and a receiver.
Question 10. __________ are internal satisfactions a person receives in the process of performing a particular action.
Question 11. Does the Johari Window seem like a good framework for leaders who want to create better communications among team members? Can you think of potential problems a leader might encounter when applying the Johari Window?
Question 12. What is motivation? Why is it important for leaders to understand motivation?