Which of the following is one of the five goals of, Operation Management

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Which of the following is one of the five goals of

1. During which step of the planning process should you determine the channel and medium for a negative message?

A) Writing

B) Sending

C) Completing

D) Evaluating

E) Planning

2. Which of the following is one of the five goals of communicating negative information?

A) Gain acceptance for the bad news

B) Let the audience assume the bad news

C) Offer alternatives to the bad news

D) Offer the opportunity to discuss the issue further

E) Avoid sharing the bad news

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