1. Which of the following is cited as a cause of amplification in service supply chains by Akkermans and Vos? 1) price fluctuations prescribed by management 2) severe order backlogging and workload fluctuations 3) Value leakage 4) inadequate cash flow 5) none of these
2. According to Ellram et al, "value leakages" from the links of services supply chain primarily result from 1) demand uncertainty 2) poor forecasting 3) inadequate cash flow 4) a lack of clear specification for services 5) non of these.