1. Which of the following is an HRM practice that helps organizations achieve high performance?
Work is performed by individuals.
Organization discourages continuous learning.
Performance management system measures customer satisfaction and quality.
Pay systems primarily reward loyalty to the company.
Technology increases costs
2. According to the text, firms are using social media for all of the following EXCEPT:
a. To create user forums where customer questions are answered by other customers
b. To listen to their customers
c. To communicate to their customers
d. To obtain leads for hiring new employees