Discussion: Total Quality: Customer Focus, Continuous Improvement, And Teamwork
Refer back to the structure-process-outcome (S-P-O) model discussed in Week 1. In addition, refer to the text reading pertaining to the quality management system (QMS) and answer the following questions:
• Compare how the two models define and measure quality outcomes.
• Which model best supports the framework of evidence-based medicine in defining and measuring quality outcomes? Why?
• How can an organization ensure that healthcare services are providing value to the patient? Justify using examples.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.